The intelligent after-sales service platform system invested in and developed by our company is founded on a systematic approach to user information management. It offers individualized solutions and tailored training recommendations, taking into account each user's usage patterns and preferences. Furthermore, it closely monitors and supervises service quality to guarantee that engineers' ...

Users can reach out to our customer service center for assistance at any time. You can contact us at the following numbers: 021-69927108 for general customer support, and for specific needs, please use 13818751674 for after-sales maintenance and 13818103964 for after-sales spare parts services, both of which are also available on WeChat.Our professional customer service engineers are ready to assi...

Our company boasts a highly skilled on-site service support team, with each on-site service engineer undergoing rigorous training and assessments within our company. Upon receiving reported equipment failuresfrom users, we promptly dispatch engineers to the user's location. Our engineers swiftly resolve the problem, providing a clear explanation of the failure's underlying cause, preventiv...

FOCS provides top-quality originalaccessories and consumables, maintaining a well-stocked inventory to ensure the prompt delivery of essential accessories. This commitment helps keep your instruments and equipment in optimal operation throughout their lifecycle. To ensure prompt delivery to the production site, FOCS has established a dedicated warehouse. With a single phone call, our team can resp...